Most transactions on AirRobe go smoothly. However, if your item doesn't arrive or you receive an item that doesn't match the description in the listing, or it's in poor condition, then you can let us know by opening a dispute. You must open the dispute within 7 days of the item being delivered if the item doesn't match the description in the listing. You must open the dispute within 60 days of the payment being made if the item has not been delivered. The order will automatically close and the funds released to the seller 60 days after the payment has been made if you have not disputed the transaction.
When a transaction is disputed, AirRobe will launch an investigation and if your item is lost, damaged or a misrepresentation is confirmed, you’ll be refunded the purchase price and original postage cost. As part of the investigation, we may require the item to be returned to either the seller or to us. If you do not post the return by the specified date, we may close the dispute without a refund.
How to open a dispute
- Go to Settings > Transactions.
- Find the item you want to dispute.
- Click on the status of that item.
- Select 'There's a problem with my order'.
- Select 'Dispute' and 'Continue'.
You can share more details by writing a reply within the dispute which will be seen by the AirRobe team and the seller. Or you can contact AirRobe directly.
