Contact a buyer

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You may sometimes need to get in touch with a buyer.  You can do this in 2 ways, depending whether or not they have already purchased from you.

 

How to contact someone who has purchased from you

  • Navigate to Settings> Transactions.
  • Find the relevant transaction and click on the "Status" of that transaction.
  • Send a message in the "Write a reply" section.

 

How to contact someone who hasn't purchased from you

  • Click on "Inbox" where all conversations are stored.
  • Find the buyer or conversation you want to respond to.
  • Click on the previous conversation to continue that discussion.  Please note, clicking on "About listing" will take you to the listing in question, or:
  • Click on the buyer's name and "Contact" to start a new conversation.

It is not possible to remove conversations from your inbox.

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