Renting on AirRobe (as a lender)

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Renting on AirRobe is the same as "Selling on AirRobe", except the borrower must return the item at the end of the rental period.  


When renting on AirRobe, you can choose to rent an item for either one occasion or one month.  One occasion is for a period of 5 days.  If the borrower rents an item for one occasion, you will be notified of the date of their event.  You must ensure the borrower receives the item at least the day before the event.


Late fees

Both lenders and borrowers must ensure that items are sent and returned in a timely manner.  If the item does not arrive by the day of the borrower's event, the borrower is entitled to a full refund once the item has been returned to the lender. However, if the Borrower wears the item during this period, they forgo their right to the refund. 


The borrower should alert the lender as soon as is practicable if the item is going to be returned after the 'Return-by date'. The borrower is liable to pay the lender $25 per day for each day that the item is not returned, up to the Recommended Retail Price (RRP) of the item. The parties should decide on the exact figure between themselves and funds should be paid directly from the borrower to the lender. 


Damage to rental items

If the borrower damages an item, they are required to alert the lender as soon as is practicable. The parties should attempt to resolve the situation between themselves. The lender should provide photos of the damage to the borrower and receipt(s) detailing the cost to repair. The borrower is liable for the full cost of repair, unless otherwise agreed between the parties, and should pay the lender directly. 


If the item cannot be repaired, the borrower is liable for the cost to replace the item (as per the RRP), less any fees already paid to the lender. For example, if the borrower pays $50 to rent the item and the item's RRP is $300, the borrower would be liable for $250 to replace the item. 


If the parties cannot resolve matters between themselves, AirRobe will investigate and validate the relevant claim(s) and determine a course of action to resolve the matter. Let us know "There's a problem with an order" if the matter cannot be resolved. By choosing to transact through AirRobe, both parties agree to adhere to AirRobe's determination. 


If the borrower is responsible for dry cleaning the item, and it is not appropriately dry cleaned, they will be charged an additional cost to cover the cost of cleaning.


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